Blue KC is committed to processing your claims in a timely manner. However, if a claim is received and updated COB information is needed, the claims for that member will be delayed until Blue KC receives the requested information. After Blue KC receives the requested information and the COB information is updated with the appropriate information, Blue KC will process your claims. If you receive a COB letter requesting information about Medicare or other insurance, please respond as soon as possible.
Please note, Blue KC will send letters to you requesting the required information that may be missing in our COB file. Please follow the instructions given in the letter to respond by mail, phone or through our website. We update our files annually, so you will receive a request for updated COB information every 12 months.