Review or submit a claim
When you visit a doctor or hospital, they work with Blue KC to file a claim on your behalf. A claim is a detailed invoice that shows exactly what services you received. Usually, your healthcare provider files claims for you.
When to submit a claim
Whenever you visit an in-network provider, they will submit a claim to Blue KC on your behalf for the services rendered.
If you choose to visit an out-of-network or non-contracted provider, it’s important to confirm whether they will submit a claim for you. If the provider does not plan to send the claim, you can submit it yourself to ensure that any payments you make will count towards your deductible and out-of-pocket maximum.
Depending on your plan’s usage and benefits, Blue KC may reimburse you for a portion or all of the provider’s charges.
Submit your claim by mail
Prefer to submit your health insurance claim by mail? Review of your form and potential reimbursement will be slower than online submissions.
- Use the links above to download your claim form.
- Fill out the form, making sure to include any relevant information, such as your healthcare provider’s information, claim details, and your contact information.
- Attach an itemized receipt from your healthcare provider.
- If you are located in the Kansas City area, send to Blue Cross and Blue Shield of Kansas City, P.O. Box 419169, Kansas City, MO 64141-6169. If you are located outside of the Kansas City area, please call the customer service phone number listed on your member ID card to get the address for the nearest BCBS office.
We aim to accurately process your claim in 30 business days. If we need more information, we will attempt to reach you by phone and email. If you have questions, please contact Customer Service at the number listed on your member ID card.
Review your claims history
View two years of medical, pharmacy, dental and vision claims. Filter by date or search for specific claims, providers or family members. Each claim’s detailed breakdown is just a click away, showing charges, plan payments, your costs and key dates. You can also download Explanations of Benefits for medical and dental claims.
