To ensure the best member experience, always schedule an appointment for wellness check-ups, physicals, sick care, chronic medical condition management, immunizations, chronic medical condition management, and refills. If a Care Center is at capacity, we’ll work with you on an alternative solution such as availability at another Care Center, virtual care, or finding an option in your plan’s network (subject to your deductible). Convenient telehealth visits are also available with an affordable copay. Schedules vary by Care Center.