To avoid a delay in the processing of COB claims, please follow these steps:
- When your providers submit claims to Blue KC, make sure that they have the most current information on your family and other insurance. This will assist your provider in filing the claim first with the primary plan and then with the secondary plan.
- Make sure that Blue KC has current information on your family regarding other health insurance.
- Follow the instructions given in the letters that Blue KC mails to you requesting updated health information and whether to provide that information to us by mail, phone or through our website.