Choose the option that works best for you:
In person: Stop by a local Family Support office for face-to-face assistance.
Online: Visit MO HealthNet online to apply from the comfort of your home.
By phone: Call the Family Support Division (FSD) at 855-373-4636, weekdays from 6 a.m. to 6:30 p.m., Saturdays 8 a.m. to 5 p.m., or Sundays 10 a.m. to 3 p.m. central time. You can also request a paper application.
If you qualify, the Family Support Division will send you:
- A notice confirming your eligibility
- A MO HealthNet Managed Care welcome letter
- Your MO HealthNet ID card
- An enrollment packet with instructions for selecting your health plan
You can change your health plan and choose your PCP one of these ways:
Online: Visit the enrollment website
By phone: Call the MO HealthNet Managed Care Enrollment Helpline at 800-348-6627 (TTY 711) weekdays from 7 a.m. to 6 p.m. (except holidays)
By mail: Send your completed change form in the prepaid envelope to:
MO HealthNet Division
P.O. Box 104928
Jefferson City, MO 65110
When it’s renewal time, the Family Services Division will send you a yellow renewal form.
Choose the option that’s most convenient:
In person: Visit your local Family Support office for help with your renewal
By mail: Complete the yellow form and return it promptly. Be sure we have your current phone number and address
By phone: Call the Family Support Division at 855-373-4636, weekdays from 6 a.m. to 6:30 p.m., Saturdays 8 a.m. to 5 p.m., or Sundays 10 a.m. to 3 p.m. Central time
You’ll receive a renewal letter from the Kansas Department of Health and Environment (KDHE) when it’s time to renew.
Fill out the entire form and gather any requested documents. For added convenience, you can complete your renewal online.
Choose the method that works best for you:
- Mail: Send all completed paperwork to the address on your renewal form
- Online: Submit your renewal through the KanCare website